What Makes Us Different
- You don’t have to give up hope to get hospice. Many patients and the loved ones who care for them say they wish hospice care had started sooner.
- Treatments that provide our patients with comfort and relief may continue, uninterrupted, even after we’ve started providing hospice care.
- We don’t require that advance directive choices be made such as a “do not resuscitate” order (DNR) or living will to begin providing hospice care.
- When you need care, we’re ready to provide it. Any day of the year, any time of the day, we can initiate hospice care for you or your loved one.
- Our heart stretches across the nation. At any given time, Heartland provides comforting care to thousands of patients in communities and neighborhoods across the country.
- We’re fully accredited by Accreditation Commission for Health Care (ACHC). We’ve chosen to follow their additional requirements in order to help advance the highest standards of community-based care.
- Wherever you are in your health care journey, we’re there to meet you.
- As mutual care providers, we work closely with your health care professionals to make sure specific protocols are followed closely.
In Addition We Offer
- Patient-focused care with patient/family maintaining control
- Referrals and admissions 24-hours a day, 7-days a week
- Positive clinical outcomes
- Pain management
- Comforting care and symptom management provided as part of plan of care
- Pleurx Catheter
- Tube feedings
- PCA pumps
- Tracheostomy care
- IV for hydration/antibiotic administration
- Other palliative treatments
- Onsite referral coordination
- Strong customer service focus
- Tuck-in phone calls before weekends or holidays
- We Honor Veterans
- Vigil Volunteers for patients at end-of-life
- Up to 13 months of bereavement services
- Home IV therapy
- Massage therapy
- Admission follow-up phone call within 24-48 hours after admission
- Making Choices guide for end-of-life choices
- Memorial services
Dr. Ehab M. Kaiser - Medical Director
- Credentials: MD, CMD
- Medical School: Cairo University Medical School
- Medical Specialty: Internal Medicine, Hospice and Palliative Medicine
- Other Affiliations: American Association of Hospice and Palliative Medicine, American College of Physicians, American Medical Directors Association
Dr. Jennifer Allen - Team Physician
- Credentials: MSN, MD
- Residency: Mercy Family Medicine
- Medical School: Oceania University of Medicine - Apia, Samoa
- Medical Specialty: Family Medicine
- Practice or Clinic: New Freedom Family Medicine
Jennifer L. Keen - Nurse Practitioner
- Credentials: RN, MSN, ANP-BC
- Academic Degree, School: Master of Science in Nursing, Jewish Hospital College of Nursing and Allied Health
- Medical Specialty: Adult Medicine
- Other Affiliations: Sigma Theta Tau International Honor Society of Nursing
Kristen A. Burkhardt - Director of Professional Services
- Credentials: RN
- Started in Hospice: 2006
- College Attended: Lutheran Medical Center School of Nursing
Heartland Hospice Care Team
- Patients and families
- Heartland’s Medical Director
- The patient’s physician
- Registered nurses
- Hospice aides
- Social worker
- Spiritual care coordinator
- Bereavement counselor
- Physical, occupational and speech/language therapists
The Heartland Experience means trying to exceed your expectations in every way. As part of our commitment to excellence, we measure the level of our service so that we can enrich the lives of our patients and the people who love them by delivering services that best meet their needs.*
Overall Rating of Hospice:
Heartland Hospice 94%
Missouri Average 85%
National Average 84%
Getting Help for Symptoms:
Heartland Hospice 91%
Missouri Average 79%
National Average 76%
Heartland Hospice 89%
Missouri Average 87%
National Average 85%
Getting Timely Care:
Heartland Hospice 88%
Missouri Average 80%
National Average 75%
Hospice Team Communication:
Heartland Hospice 87%
Missouri Average 85%
National Average 81%
*Source: Strategic Healthcare Programs (SHP) 2016
Every day, our hospice agencies receive recognition for the care they have provided to a patient or someone’s loved one. Many tell us they don't have the words to describe their appreciation and simply say "Thanks." Below are comments and letters from patients and family members sharing their gratitude.
"I just want you to know how truly blessed I am to have all of you there for my dad. You all made his final days with me a beautiful blessing and you all gave him so much love, comfort and peace to know he would be OK. He truly adored you all so much. He talked about all of you with such a smile on his face and I’m so thankful that we made new friends to cherish forever. Thank you all for loving Dad just as I do."
Daughter of a hospice patient, Washington, MO
"Dear Heartland Hospice - I wanted to thank you with all my heart. Thank you for being there for my dad, my family and me. I know he was in the best hands with you. My family is so impressed and thankful for all of your care. I know he is much happier now, but you still want to keep them forever. Thanks again, dear friends. You will always be special to me."
Daughter of a hospice patient, Washington, MO
"Thank you to the staff that cared for my loved one. He cared for each of you, as did I, and we’re grateful for all you did. Thank you!"
Son of a hospice patient, Washington, MO
"We cannot express our appreciation for all you provided to our mother during her final days. We were extremely fortunate Mom received such comforting care. It was especially reassuring to us to know she was in good hands. Your organization is extremely fortunate to have such a fine staff of caring and capable individuals."
Children of a hospice patient, Washington, MO
"Thank you for all you did for Ilene and our family these last few months. It was so hard to see her go, but we know she is no longer in any pain and we find great comfort in that."
Family of a hospice patient, Washington, MO
"I was very satisfied with the care my husband received from hospice. My husband was treated with kindness and respect. I just wish I would have had hospice sooner."
Wife of a hospice patient, Washington, MO
At Heartland, we consider our involvement with patients a sacred opportunity and a privilege to be in their lives. We depend on our hospice volunteers to help us provide the love, respect and care our patients and their families need.
Our volunteers help enrich the lives of our patients by:
- Running errands for patients and families
- Staying with patients so family members can get a much-needed rest
- Reading or providing a comforting touch
- Playing or singing soothing music to patients
- Keeping vigil with patients in their final hours
- Helping with office support tasks at the agency
- Providing a friendly visit to lift a patient's spirits
- Providing special veteran volunteer support to patients who are veterans
To become a hospice volunteer, click here to download and complete the volunteer form on a desktop computer. Once completed, save and email the form to our Heartland staff (if you use Microsoft Outlook, please use this link instead). You may also print out the form and complete it by hand, then fax it to 636-239-2783 or mail it to our agency. We will contact you once the form has been received. If you have any questions, please call our agency.
Join Our Team
Become a part of our team and join us on our mission to provide patient-centered care. Click on the link below for a list of current openings at this location. You can also register for our job alerts and get up-to-the minute notifications of positions as they become available.Join Our Team