The team at Heartland Hospice serving Fairview Heights wanted to continue providing their caring services during the novel coronavirus. They had to come up with unique ways to stay connected with their patients, family members and facility staff while abiding to visitor restrictions.Show More
Statement regarding COVID-19
If you need care, learn more about our infection control measures, screening, testing and visitation to keep you safe during this unprecedented time. Click here for more information.
Words Of Appreciation
Our agency frequently receives recognition for the care we have provided to a patient or someone’s loved one. Many tell us they don't have the words to describe their appreciation and simply say "Thanks." Below are comments and letters from patients and family members sharing their gratitude.
Heartland Hospice Team Gets Creative to Continue Providing Care During Pandemic
The team at Heartland Hospice serving Fairview Heights wanted to continue providing their caring services during the novel coronavirus. They had to come up with unique ways to stay connected with their patients, family members and facility staff while abiding to visitor restrictions:
Carla Graves, a Heartland therapy volunteer, contacted local facilities to request permission for her and her therapy dogs, Spirit and Liberty, to have window visits with their patients. Carla, Spirit and Liberty have always been popular visitors with patients. They’re so popular, that even when showing up outside a window for a visit, the Heartland patients recognized them immediately! “I got the idea from Facebook of relatives visiting family members through their windows to communicate. We had not been able to go on any visits for almost a month and Spirit was very restless. He loves seeing ‘his’ people during our regular visits, plus being the center of attention. I contacted the activity directors at the local facilities and asked if they would be interested in the therapy dogs coming and doing some tricks outside the windows where the residents could see them. On our first window visit, I had to chase Spirit because he kept trying to get into the building to be with ‘his’ people like he normally would. Even though this isn’t the optimal therapy dog experience for residents, I think they enjoyed seeing the dogs again,” said Carla.
Heartland volunteers also began calling skilled nursing facility staff members to personally thank them for their heroic service every day during the pandemic caring for patients and residents. Along with the thank you calls, they also sent cards and notes to patients and family members to stay in touch and offer words of encouragement.
The Heartland team stays connected to their patient’s by arranging virtual visits, some of who do not have family members to visit them. One volunteer has been sending daily inspirational texts to patients and facility staff members that also include inspiring musical videos. Another volunteer and their spouse made masks to donate to non-clinical staff members at facilities.
Every day, Heartland Hospice receives thanks for the care they have provided to a patient or someone’s loved one. Heartland Hospice Serving Fairview Heights recently received several wonderful thank you letters from family members of hospice patients.Show More
Heartland Hospice Serving Fairview Heights Receives Many Thanks
Every day, Heartland Hospice receives thanks for the care they have provided to a patient or someone’s loved one. Many say they don’t have the words to describe their appreciation and simply say “Thanks.” Heartland Hospice Serving Fairview Heights recently received several wonderful thank you letters from family members of hospice patients:
"Heartland Hospice - Thank you for all your help through our most difficult time. Your services were by far over-the-top! The best thing for our step-dad was to be in the comfort of his own home surrounded by his loved ones. Words cannot express the love and compassion we have for our hospice nurse. She never left our step-dad’s side. She consoled our entire family. Her patience and kind words really touched our family. I will personally never forget her. She is an angel. You can tell she really loves her job.”
-Step-daughter of a hospice patient
“To all the wonderful people of Heartland Hospice - Thank you from the bottom of my heart for the loving care and kind compassion that you showed my mom during the five weeks she was in your care. Everyone from the initial visit, social worker, music therapist, spiritual counseling, nurse and aide were exceptional people. Special thanks to the nurse and aide whom we grew very close to. I will never forget your kindness and care. You are all awesome!”
-Daughter of a hospice patient
"With Heartland Hospice's support and professionalism, I always felt my mother was in comforting and loving hands. THANK YOU is not enough to express my gratitude."Show More
Daughter of a Hospice Patient Grateful for Entire Hospice Team
“I am so appreciative of the kindness and compassion of the Heartland Hospice team during the time my mother was in their loving care. Almost daily, I was contacted to be notified of my mother's condition, inquiries to how I was doing, questions about my family’s needs and changes to medications or behaviors. The amazing services provided (including routine bathing, music therapy, religious support, and volunteer buddies, just to name a few) made each day a joy to my mother.
English being her second language, Heartland Hospice took the extra time to get to know my mother personally, identifying her particular likes, personality, preferences, and related to her on a personal level. They were willing to assist in any way and the whole will always be a part of my heart. I can never adequately express in words what their support and pure friendship has meant to my family. Each team member has touched my heart to include the nurses, religious support, music, skin care and personal needs, medical care, volunteers… everyone made my mother’s last few months so memorable and comfortable.
To watch a loved one decline is never easy. With Heartland Hospice's support and professionalism, I always felt my mother was in comforting and loving hands. THANK YOU is not enough to express my gratitude. My highest praise and admiration for all you do each day. Your jobs are not jobs, but true callings to caring for those who are declining and deserve a peaceful and serene environment. What you do is not easy, yet your team performs their functions as if they were angels of God. Thank you!!”
Carole Dowling, daughter of hospice patient, Yasuko
Heartland Hospice serving Fairview Heights is pleased to announce their promotion to a Level Four status within the We Honor Veterans Program for their continued care and support of the Veteran population.Show More
Heartland Hospice Serving Fairview Heights Achieves Level Four "We Honor Veterans" Status
Heartland Hospice serving Fairview Heights is pleased to announce their promotion to a Level Four status within the We Honor Veterans Program for their continued care and support of the Veteran population.
All wars are different and provide unique experiences and often difficulties for the Veterans who served in them. We Honor Veterans was launched by the National Hospice and Palliative Care Organization in collaboration with the Department of Veterans Affairs (VA) to help improve the care veterans receive from hospice and palliative care providers.
“Visiting with veteran patients is an honor. They genuinely appreciate the time we spend together when we allow each veteran to tell his or her own story,” commented Wayne Loehring, Veteran Volunteer. “Listening is key. When we listen to our veterans and show them how much we care, they humble us by sharing stories about their military experience amidst the tears, laughter and smiles,” added Loehring.
The We Honor Veterans program provides four levels of recognition to organizations that demonstrate a commitment to improving care for veterans. In order to reach Level Four, Heartland was tasked with learning more about caring for veterans, declaring a commitment to honoring veterans at the end of life, providing education for hospice staff and volunteers on caring for veterans and partnering with the VA at the local, regional and national level to ensure the unique needs of veterans are met.
To learn more about the We Honor Veterans initiative, the steps that our agencies have taken to receive this acknowledgement or to see where other Heartland agencies are at in the process of achieving this honor, visit their website.
“Leading by example, Mike is an inspiration to his entire agency, the facilities he visits and the patients and families he touches."Show More
Heartland Hospice Employee Chosen Divisional Champion of Caring - Q3 2017
HCR ManorCare and its service provider Heartland Home Health Care and Hospice take great pride in their helpful, caring and responsive employees who are committed to providing quality care to our patients and residents. Our employees around the country are regularly honored at their locations by patients, residents, family members and fellow employees for the care and caring they provide. Our company now has taken the recognition a step higher in launching a program that on a quarterly basis will honor a Champion of Caring for each of our seven operating divisions, one of whom will be named an HCR ManorCare Champion of Caring, a national champion chosen from among 50,000 employees across all service lines.
Mike Garrison Is the 3rd Quarter Home Health and Hospice Care Division Champion
“I am pleased to announce that Mike Garrison, Spiritual Care Coordinator at Heartland Hospice serving Fairview Heights, is the Home Health Care and Hospice Division’s 3rd Quarter Champion of Caring,” said Leslie Mackey, General Manager of Heartland Home Health and Hospice West Division. “I congratulate him for embodying the spirit of caring we value in interactions with patients, families and fellow employees.”
Mike has been with Heartland for 14 years following 20 years of service in the Air Force. He has worked through personal loss to mold an end-of-life calling based on compassion, honesty and dignity. “He amazes his co-workers with his patient-focused dedication,” said Page Belongy, Heartland Hospice Administrator. “Leading by example, Mike is an inspiration to his entire agency, the facilities he visits and the patients and families he touches,” added Page.
"Without their guidance, understanding and sometimes just an ear to listen, I do not know how I would have made it through."Show More
Words of Appreciation for Heartland Hospice Services of Fairview Heights
My name is Mary, and my father, John, entered hospice in my home through Heartland Hospice in Fairview Heights, Illinois. His nurse was Lora, and I wanted to let someone know how fantastic she was, not only to my father but to my family, as well. My Dad was diagnosed with congestive heart failure but also had some very bad wounds on both of his legs and his bottom from the nursing home. When I say bad wounds on his legs, I mean bad! The wound care doctor at the nursing home wanted to amputate; that is how bad they were. Lora came in and went to work right away on treating the wounds on his legs. When she came, sometimes it would take several hours to clean and bandage the wounds. She never complained and was always very thankful for the help that my husband and I would give her when she was there. Lora educated us on his wound care and taught us how to change the bandages. If something she was doing was not working, she tried something else until she found something that worked.
My Dad passed away two weeks ago, and when he passed, his legs were healed! There was one small wound on the back of the right leg, but it was on the road to recovery. I was very impressed by the time that Lora took when she came and cared for my Dad. Lora was amazing, and I hope that this e-mail makes it to the right person and she is recognized for her hard work and dedication to her patients and their families! I also want to add that Darrell was amazing, as well. I never even knew that Darrell was a nurse; I always just dealt with him when I needed or had a problem with medical equipment or a refill when Lora was not available. He was the one that came out the evening my Dad took a turn for the worse. He was so amazing that night and was very caring and explained things to us in great detail so that we would understand what was happening and what to expect. He even made sure that we did not have this conversation in front of my Dad out of respect, even though he was in a semi-coma.
I cannot express my gratitude and respect for these two people enough! Without their guidance, understanding and sometimes just an ear to listen, I do not know how I would have made it through. Again, I hope that this e-mail finds its way to the right person and that Darrell and Lora are recognized for their hard work, dedication and compassion for not only the patients but the families, as well! These two individuals went the extra mile and beyond just doing their jobs. I will never be able to thank them enough!
Heartland Hospice Volunteer Salutes Veteran Patient at End-of-Life
Johnny, Veteran Volunteer with Heartland Hospice serving South Central Wisconsin, had been visiting with veteran patient, Robert for several months. When he heard of Robert's sudden decline, he knew he had to somehow visit him one last time to thank him for the time they spent together and for serving our country.Read the Full Story On Our Blog
The power of the individual, the importance of relationships and the value of respect and dignity to everyone at every stage of life are the backbone of our philosophy. We would love to work with you to help grant the wishes of your loved one. See some of the ways we have fulfilled our patients' heart's desires.Read On Our Blog