Heartland Hospice Team Thanked for Compassionate Care
"My mother-in-law had received hospice at the end of her journey. Our RN was Heather during the day and Dawn at night. They each were amazing women. First with Heather, she absolutely came in compassionate, understanding, and open to all ideas and ways. She gave us the tools and teaching that we needed to take on the care of my mother-in-law. We had them for only 11 days but they impacted our family. She came out or called any time we needed her and never once did I seem to think we were a bother. Heather even would take the time out to call and make sure we were alright and my mother-in-law was doing fine.
After my mother-in-law had passed, she had come to sit with me for a bit. I didn't deserve such kindness but I got it anyway. She listened to me, laughed with me, and let me cry. She also comforted me. She went over and beyond her job and I am forever grateful to her.
Dawn was on-call at night and she had run out to the house a few times to either give us supplies or if we had any concerns she was there. She always had been so kind and sweet. She was there to take care of my mother-in-law once she had passed and did such a great job and was very respectful to us as a family. She was able to guide us on what we were able to do and let us take our time with my mother- in-law. We never seemed rushed or pushed. She went well beyond her job duties.
Sarah was the massage therapist, thank you for her massage. My mother-in-law was so happy that day. Jennifer who was the aide for my mother-in-law was amazing. She is a very friendly, outgoing, funny girl. She let us help bath my mother-in-law and asked a lot of questions. She was very respectful and sweet. She always went over her job for us. To all those women, Thank You!!!! Her last days were filled with love, caring, and most important peace. It was exhausting, sad, with some laughs in between and you guys made the difficult situation smoother. I am forever grateful for the kindness you all showed us. God bless you all."
-Review on Caring.com for Heartland Hospice serving Ann Arbor