Heartland Hospice provides care wherever you call home: in your house, a skilled nursing center, an assisted living facility or independent living facility. In the letter below, Dawn, the daughter of a hospice patient, expresses her gratitude to the Heartland Hospice Serving Northern Michigan team for the care they provided to her mother while at home at the end-of-life.
Dear Heartland Hospice,
I've been thinking of writing for a while now, and with the recent survey I completed, I realized it was time I actually put that desire into action. You provided care and support to my mother, Gretchen, August through October 2016. I want to express our immense gratitude for making it possible for the ending of her life to be spent here at home with me, with all the comfort and peace of mind that only being at home provides. To have this without having to sacrifice the professional care and oversight she needed, and to pass those days in comfort and without debilitating pain, is a gift beyond measure.
Regardless of 'area of responsibility,' every member of your staff we came in contact with performed their work with excellence. Every concern, question or need was always quickly, conscientiously and effectively handled and all follow-through and communication were consistently top-notch. Your office staff was wonderful.
Our nurse, Hannah, was all that one could hope for in both personal qualities and professional expertise, as was Kim, our aide. They brought us their professional knowledge, expertise and experience, but also genuine respect, kindness and humor. Always attending to and understanding the physical challenges that were present, they never lost sight of the fact that this was a person they were caring for. This wonderful blend of professional and personal in our interactions always provided a positive uplift to our spirits. We love them both!
Lastly, I'd like to mention the following, as it was of great importance to me and one of the major strengths of working with Heartland Hospice, and Hannah in particular. In sorting out the best plan or response to meet challenges that came up, my feelings, opinions and observations were always welcomed, listened to and valued. Together, we came up with the best response for Mom's care. I have great respect for Hannah professionally and am so grateful for her receptivity to a collaborative effort. Mom and I had truly desired this and it gave us both peace of mind and comfort. Hannah's attention to every detail and follow-through was stellar.
Amber was on duty when Mom passed and she too was wonderful in her demeanor and handling of Mom and the necessary details. I'm so glad she was the one on duty that day. The support she gave was just perfect.
In closing, I would like to say that the passing of my mom and the time proceeding would have been so much more painful and difficult for us both to have gone through had it not been for Heartland Hospice and your wonderful staff. Because of the quality of people you employ throughout your organization, our experience was outstanding and I have nothing but praise for the support and care given to Mom and myself. I shall always remember and be grateful.
With the warmest of regards,