Heartland Hospice Receives Touching Thank You Letter from Patient's Family
Every day, Heartland Hospice receives thanks for the care they have provided to a patient or someone’s loved one. Many say they don’t have the words to describe their appreciation and simply say “Thanks.” Heartland Hospice Serving Minnesota North recently received a touching thank you letter from the parents of a hospice patient:
"When we received word that our daughter would die in 6-9 months from Pancreatic Cancer, we looked at each other and said, 'Now what do we do?' We felt helpless and had no idea how to proceed. After a very desperate time, we learned about Heartland Hospice. I remember during our initial meeting with the hospice team, we kept thinking, 'This can't be real! These people are listening to us and are already preparing a plan for our daughter.'
Our daughter also suffered from an anxiety disorder and thus did not appreciate new people or situations, so she entered into Heartland's services with great hesitation. The staff from Heartland Hospice persisted even when the going got tough. Sandy emerged as the head nurse with Laurie and it was a match made in heaven. Sandy's approach accomplished so much more than we, as her parents, could. Sandy eventually became a member of the family; she even spent a bit of time helping us fix Laurie's bathroom door... I am pretty sure that is not included as part of Heartland's hospice services. The messages we received from the staff we encountered was always, 'Call us anytime; we are also here for the family.'
The thing that most impressed us, however, was the approach that the staff, especially Sandy, Abigail and Breanna, displayed. They seemed to share a philosophy of respect and peacefulness toward our daughter that persisted throughout her care. It was a beautiful thing to see. Also, the communication between those three and the rest of the team was outstanding. Sandy's direct communication with Dr. Miller had no comparison with what we could achieve as consumers without hospice care. During that last month when Laurie lived with us, we observed and learned from each staff member, as they each taught us things in their own way.
During Laurie's last days, Sandy was there to guide and support us all, including Laurie, through the process. Her oldest sister, Julie, who had shared caregiving responsibilities with Laurie's friend and caregiver, Dez, we, her parents and the hospice team were all there to say goodbye. Needless to say, without Heartland Hospice, we could never have gone through the process of carrying out Laurie's wish to die at home.
Jerry and Mary Lou Lenz"