What Makes Us Different
- You don’t have to give up hope to get hospice. Many patients and the loved ones who care for them say they wish hospice care had started sooner.
- Treatments that provide our patients with comfort and relief may continue, uninterrupted, even after we’ve started providing hospice care.
- We don’t require that advance directive choices be made such as a “do not resuscitate” order (DNR) or living will to begin providing hospice care.
- When you need care, we’re ready to provide it. Any day of the year, any time of the day, we can initiate hospice care for you or your loved one.
- Our heart stretches across the nation. At any given time, Heartland provides comforting care to thousands of patients in communities and neighborhoods across the country.
- We’re fully accredited by Accreditation Commission for Health Care (ACHC). We’ve chosen to follow their additional requirements in order to help advance the highest standards of community-based care.
- Wherever you are in your health care journey, we’re there to meet you.
- As mutual care providers, we work closely with your health care professionals to make sure specific protocols are followed closely.
Dr. Ronald Watson - Medical Director
- Credentials: MD
- Started Practicing: 1977
- Fellowship: Infectious Diseases
- Residency: Internal Medicine
- Medical School: University of Ceylon
- Medical Specialty: Internal Medicine, Long-Term Care Medicine
- Practice or Clinic: Palo Alto Medical Foundation Medical Group
- Other Affiliations: Board Certified in Internal Medicine, Certified Medical Director in Long-Term Care, Santa Clara Medical Society, California Medical Society, American Medical Directors Association
Katherine De La Serna - Director of Professional Services
- Credentials: RN, BSN
- Academic Degree, School: Bachelors of Science in Nursing, San Jose State University
Romelia Garcia - Administrator
- Credentials: MBA
- Academic Degree, School: MBA, Pepperdine University
Heartland Hospice Care Team
- Patients and families
- Heartland’s Medical Director
- The patient’s physician
- Registered nurses
- Hospice aides
- Social worker
- Spiritual care coordinator
- Bereavement counselor
- Physical, occupational and speech/language therapists
The Heartland Experience means trying to exceed your expectations in every way. As part of our commitment to excellence, we measure the level of our service so that we can enrich the lives of our patients and the people who love them by delivering services that best meet their needs.*
Heartland Hospice %
*Source: Strategic Healthcare Programs (SHP) 2016
Partners in Care
Heartland Hospice collaborates with a variety of health care partners and organizations within our community to help improve access to high-quality care. Some of our Partners in Care include:
Other Health Care Providers
Every day, our hospice agencies receive recognition for the care they have provided to a patient or someone’s loved one. Many tell us they don't have the words to describe their appreciation and simply say "Thanks." Below are comments and letters from patients and family members sharing their gratitude.
“I am continually impressed by the quality care that Heartland Hospice provides. When I call upon them I know they will arrive in a timely manner, and spend the time with patients and families to assure all needs are addressed; but most importantly I know when I discharge my patients with Heartland Hospice they are in good hands. The passion and professionalism of the Heartland Hospice nurses and other providers is extraordinary. They are a true example of what a hospice should be!"
-Kristin Starr, Palliative APRN, St. Joseph Medical Center, Kansas City, MO
“On behalf of my family, I wanted to say thank you for all that you and your staff did for us while my aunt was a patient of Heartland. Your team definitely showed that they are a shining jewel in the crown of Heartland Hospice.”
-Family member of hospice patient, Baltimore, MD
“Six months ago, Andrea walked through my door and my life was forever changed. I was so frightened to know that hospice would now be taking care of my dad.”
-Family member of hospice patient, Northern Virginia
At Heartland, we consider our involvement with patients a sacred opportunity and a privilege to be in their lives. We depend on our hospice volunteers to help us provide the love, respect and care our patients and their families need.
Our volunteers help enrich the lives of our patients by:
- Running errands for patients and families
- Staying with patients so family members can get a much-needed rest
- Reading or providing a comforting touch
- Playing or singing soothing music to patients
- Keeping vigil with patients in their final hours
- Helping with office support tasks at the agency
- Providing a friendly visit to lift a patient's spirits
- Providing special veteran volunteer support to patients who are veterans
To become a hospice volunteer, click here to download and complete the volunteer form on a desktop computer. Once completed, save and email the form to our Heartland staff (if you use Microsoft Outlook, please use this link instead). You may also print out the form and complete it by hand, then fax it to 408-986-8282 or mail it to our agency. We will contact you once the form has been received. If you have any questions, please call our agency.
Join Our Team
Become a part of our team and join us on our mission to provide patient-centered care. Click on the link below for a list of current openings at this location. You can also register for our job alerts and get up-to-the minute notifications of positions as they become available.Join Our Team