What Makes Us Different
- You don’t have to give up hope to get hospice. Many patients and the loved ones who care for them say they wish hospice care had started sooner.
- Treatments that provide our patients with comfort and relief may continue, uninterrupted, even after we’ve started providing hospice care.
- We don’t require that advance directive choices be made such as a “do not resuscitate” order (DNR) or living will to begin providing hospice care.
- When you need care, we’re ready to provide it. Any day of the year, any time of the day, we can initiate hospice care for you or your loved one.
- Our heart stretches across the nation. At any given time, Heartland provides comforting care to thousands of patients in communities and neighborhoods across the country.
- We’re fully accredited by CHAP, the Community Health Accreditation Program. We’ve chosen to follow their additional requirements in order to help advance the highest standards of community-based care.
- Wherever you are in your health care journey, we’re there to meet you.
- As mutual care providers, we work closely with your health care professionals to make sure specific protocols are followed closely.
In Addition We Offer
- Advanced staff certification
- Certified hospice and palliative care nurse
- Referrals and admissions 24-hours a day, 7-days a week
- Admission follow-up phone call within 24-48 hours after admission
- Home IV therapy
- Encouragement for patients’ physician to be attending physician
- Patient-focused care with patient/family maintaining control
- Heartland clinicians sent to the Emergency Department to meet patients who have gone to the hospital
- Onsite referral coordination
- Pet therapy
- Music therapy
- Vigil Volunteers for patients at end-of-life
- Memorial services
- Bereavement camp for kids
- Making Choices guide for end-of-life choices
- CHAP Accredited - Deficiency-free
Dr. Michael James - Medical Director
- Credentials: MD
- Started Practicing: 1987
- Fellowship: American Academy of Cardiology
- Residency: Norwalk Hospital
- Medical School: School of Medicine Guadalajara, Mexico
- Medical Specialty: Internal Medicine
- Practice or Clinic: Internal Medicine Associates of Raleigh
- Other Affiliations: Medical Director of Cary Health and Rehab Universal Healthcare, Clinician Supervising Physician for Rex Hospital Chest Pain Center
Karen Schneider - Nurse Practitioner
- Credentials: MN, APRN, FNP-C
Christina Dorian - Director of Professional Services
- Credentials: RN, BSN
- Started in Hospice: 1999
- College Attended: Immaculata University
Christina Davila - Administrator
- Credentials: RN, BSBA
- Started in Hospice: 1989
- Academic Degree, School: Nursing Degree - Broward College, Bachelors of Science in Business Administration - NC Wesleyan College
Nikki Ferrell - Manager of Business Development
- Credentials: BSW
- Started in Hospice: 2003
- College Attended: Appalachian State University
Heartland Hospice Care Team
- Patients and families
- Heartland’s Medical Director
- The patient’s physician
- Registered nurses
- Hospice aides
- Social worker
- Spiritual care coordinator
- Bereavement counselor
- Physical, occupational and speech/language therapists
The Heartland Experience means trying to exceed your expectations in every way. As part of our commitment to excellence, we measure the level of our service so that we can enrich the lives of our patients and the people who love them by delivering services that best meet their needs.
Partners in Care
Heartland Hospice collaborates with a variety of health care partners and organizations within our community to help improve access to high-quality care. Some of our Partners in Care include:
Community Partners in Care
Other Health Care Providers
Every day, our hospice agencies receive recognition for the care they have provided to a patient or someone’s loved one. Many tell us they don't have the words to describe their appreciation and simply say "Thanks." Below are comments and letters from patients and family members sharing their gratitude.
Heartland Hospice is excited to announce that Nikki Ferrell, Manager of Business Development, has received the Leadership Excellence Award during the 2014 NC Triangle Home Health & Hospice Awards Ceremony held November 8th. This award recognizes a healthcare professional who has demonstrated exceptional leadership and dedication to the patients and the practice of home health or hospice care.
To read more, click here.
"We really appreciate the visit from several of your nurses today. We were extremely impressed with their outstanding professionalism, competence, knowledge and compassion for caring for hospice patients. Thank you again for being able to meet with us on such a short notice."
Family members of a hospice patient, Raleigh, NC
When Lu Klein and Susan Gibson met one another during a community bereavement group held by Heartland Hospice Serving Raleigh-Durham, they had no idea where their common experiences as widows would take them. Both women had lost their spouses in 2006 and by early 2007, each had found their way to Heartland’s Bereavement Group hoping to find support in coping with the great losses they had experienced.
To read more, click here.
The Heartland Hospice staff seeks to provide services wherever they might be needed, wherever eligible patients are in their journey. While the Emergency Department might not seem a likely setting, it can be a time when patients and families are most in need of support.
To read more, click here.
“I want to recognize our new nurses, Melissa and Victoria, for providing our patient with excellent care, for taking the initiative to wear the Heartland pins and for going above and beyond to make the patient feel better. With a team like this, the sky is the limit at Heartland Hospice Serving Raleigh-Durham!” To read more, click here.
Christine, Heartland Hospice Administrator, Raleigh, NC
Heartland’s commitment is to care for its patients throughout their journey. Our staff lives that commitment by continuing to follow up with patients and their families even when they are no longer on our services. Sarah, Account Liaison with Heartland Hospice serving Raleigh-Durham, tells how grateful one family is that Heartland did not allow them “to fall through a crack.”
To read more, click here.
“We worked with the medical team and assured them that we could get her home TODAY. The patient’s eyes lit up when we told her she would be home to celebrate her daughter’s birthday which was that same day. She had tears streaming down her
face with the most beautiful smile as she whispered, ‘Thank you.’" To read more, click here.
Nikki, Manager of Business Development for Heartland, Raleigh, NC
At Heartland, we consider our involvement with patients a sacred opportunity and a privilege to be in their lives. We depend on our hospice volunteers to help us provide the love, respect and care our patients and their families need.
Our volunteers help enrich the lives of our patients by:
- Running errands for patients and families
- Staying with patients so family members can get a much-needed rest
- Reading or providing a comforting touch
- Playing or singing soothing music to patients
- Keeping vigil with patients in their final hours
- Helping with office support tasks at the agency
- Providing a friendly visit to lift a patient's spirits
- Providing special veteran volunteer support to patients who are veterans
To become a hospice volunteer, click here to download and complete the volunteer form on a desktop computer. Once completed, save and email the form to our Heartland staff (if you use Microsoft Outlook, please use this link instead). You may also print out the form and complete it by hand, then fax it to or mail it to our agency. We will contact you once the form has been received. If you have any questions, please call our agency.
October 1-22, 2015 - 10:00 a.m. – 11:00 a.m.
Path to Peace - Take place every Thursday
Consider participating in our four-week series where we will consider the journey our lives take when we experience grief or loss. Meetings will be a combination of education, conversation and support. Please contact Kristin Lassiter at 919.877.9959 for more information.
Five Points Center for Active Adults
2000 Noble Road
Raleigh, NC 27608
October 14, 2015 - 10:00 a.m. – 11:00 a.m.
Community Memorial Service and Memorial Quilt Commencement
Join us to recognize and remember your loved one. Please bring a small framed picture or a flower for the center table. Also, please bring a small piece of cloth material (8x10) to represent your loved one in our memorial quilt. Please contact Kristin Lassiter at 919.877.9959 for more information.
Garner Senior Center
205 E. Garner Road
Garner, NC 27529
February 18, 2015 - December 16, 2015 - 3:00 p.m. – 4:30 p.m.
Heartland Hospice Drop-In Grief Counseling Group
Heartland Hospice is offering Drop-In Grief Counseling once a month (every third Wednesday) to offer support to individuals and families who have experienced a loss. Counseling is free of charge and available to the Raleigh community. Please arrive no later than 4:00 p.m. to allow adequate time. For more information, please contact Kristin Lassiter or Tim Tudor at 919.877.9959.
4421 Six Forks Road
Raleigh, NC 27615