What Makes Us Different
- You don’t have to give up hope to get hospice. Many patients and the loved ones who care for them say they wish hospice care had started sooner.
- Treatments that provide our patients with comfort and relief may continue, uninterrupted, even after we’ve started providing hospice care.
- We don’t require that advance directive choices be made such as a “do not resuscitate” order (DNR) or living will to begin providing hospice care.
- When you need care, we’re ready to provide it. Any day of the year, any time of the day, we can initiate hospice care for you or your loved one.
- Our heart stretches across the nation. At any given time, Heartland provides comforting care to thousands of patients in communities and neighborhoods across the country.
- We’re fully accredited by Accreditation Commission for Health Care (ACHC). We’ve chosen to follow their additional requirements in order to help advance the highest standards of community-based care.
- Wherever you are in your health care journey, we’re there to meet you.
- As mutual care providers, we work closely with your health care professionals to make sure specific protocols are followed closely.
In Addition We Offer
- Patient-focused care with patient/family maintaining control
- Referrals and admissions 24-hours a day, 7-days a week
- Advanced staff certification
- Certified hospice and palliative care nurse
- Positive clinical outcomes
- Pain management
- Shortness of breath
- Comforting care and symptom management provided as part of plan of care
- Pleurx Catheter
- Tube feedings
- PCA pumps
- Tracheostomy care
- IV for hydration/antibiotic administration
- Encouragement for patients’ physician to be attending physician
- Onsite referral coordination
- Heartland clinicians sent to the Emergency Department to meet patients who have gone to the hospital
- Strong customer service focus
- Tuck-in phone calls before weekends or holidays
- Vigil Volunteers for patients at end-of-life
- Up to 13 months of bereavement services
- Home IV therapy
- Pet therapy
- Music therapy
- Admission follow-up phone call within 24-48 hours after admission
- Making Choices guide for end-of-life choices
- Memorial services
Dr. Michael James - Medical Director
- Credentials: MD
- Started Practicing: 1987
- Fellowship: American Academy of Cardiology
- Residency: Norwalk Hospital
- Medical School: School of Medicine Guadalajara, Mexico
- Medical Specialty: Internal Medicine
- Practice or Clinic: Internal Medicine Associates of Raleigh
- Other Affiliations: Medical Director of Cary Health and Rehab Universal Healthcare, Clinician Supervising Physician for Rex Hospital Chest Pain Center
Karen Wahle - Nurse Practitioner
- Credentials: Adult Geriatric Primary Care NP (AGPCNP), CHPN, CWOCN, ONC, CCRN
- Started in Hospice: 2011
- Academic Degree, School: BSN - Georgetown University, MSN - John Hopkins University, JD - Stanford Law School
- Medical Specialty: Adult Geriatric
Mary Zenere - Director of Professional Services
- Credentials: RN, MSN, CHPN
- Hospice Experience: 10+ years
- College Attended: Regis University
Tina (Yankosk) Pell - Administrator
- Credentials: RN
- Started in Hospice: 1999
- Academic Degree, School: Bachelor of Applied Science - Misericordia University
Nikki Ferrell - Manager of Business Development
- Credentials: BSW
- Started in Hospice: 2003
- College Attended: Appalachian State University
Heartland Hospice Care Team
- Patients and families
- Heartland’s Medical Director
- The patient’s physician
- Registered nurses
- Hospice aides
- Social worker
- Spiritual care coordinator
- Bereavement counselor
- Physical, occupational and speech/language therapists
The Heartland Experience means trying to exceed your expectations in every way. As part of our commitment to excellence, we measure the level of our service so that we can enrich the lives of our patients and the people who love them by delivering services that best meet their needs.*
Pain Controlled Within 48 Hours:
Heartland Hospice 80%
National Average 55%
*Source: Strategic Healthcare Programs (SHP) 2016
Partners in Care
Heartland Hospice collaborates with a variety of health care partners and organizations within our community to help improve access to high-quality care. Some of our Partners in Care include:
Community Partners in Care
Other Health Care Providers
Every day, our hospice agencies receive recognition for the care they have provided to a patient or someone’s loved one. Many tell us they don't have the words to describe their appreciation and simply say "Thanks." Below are comments and letters from patients and family members sharing their gratitude.
"Dear Heartland Hospice - At first, I was afraid of what hospice would do. I was afraid they would pressure me, but it was nothing like that! Your team took just as great care of me as you did my husband. Everyone on the hospice team went over and beyond and I cannot sing your praises enough. All of your staff are fantastic. Thank you."
Wife of a hospice patient, Raleigh, NC
"My dad was under your care in his final days. His nurse, Dorie, provided excellent care to him. He had another nurse prior who he became very attached to and we knew it was going to be a challenge for whoever took over. Dorie came in and formed a special bond with him and the family. The wound care doctor sung her praises on the spectacular job she did keeping his severe wound clean. Dorie is a very special person and Heartland Hospice is fortunate to have such a wonderful staff member. Thank you for all of the support you provided in this difficult period."
Son of a hospice patient, Raleigh, NC
"Heartland Hospice - I just wanted to let you know what a terrific job your staff did. They were absolutely magnificent and caring people. Everything they did, they did it with a smile. I cannot begin to tell you the relief the team not only gave to my wife, but also gave to me. Thank you!"
Husband of a hospice patient, Raleigh, NC
Crystal, Executive Director at an assisted living facility in Raleigh, NC, had nothing but great things to say about Heartland Hospice Serving Raleigh-Durham. Click here to read the letter that Crystal wrote expressing her gratitude for this team of selfless individuals.
"Heartland Hospice – I wanted to thank you so much for all you did for my father. Having the support from you made all the difference in his life and in his passing. He died peacefully. He was comfortable, in his bed, in his apartment, near his friends and in his well-loved community. Having him in his home made all the difference not only to him, but to us as well. We're forever grateful to the Heartland Hospice team. Everyone who helped us was amazing, compassionate and knowledgeable. Thank you!
Daughter of a hospice patient, Raleigh, NC
"Nikki, thank you for your kindness. I just want you to know that you helped me more than you will ever know. Your words put me at peace and helped me let Mom go. You take care and spread your goodness."
Daughter of a hospice patient, Raleigh, NC
Heartland Hospice is excited to announce that Nikki Ferrell, Manager of Business Development, has received the Leadership Excellence Award during the 2014 NC Triangle Home Health & Hospice Awards Ceremony held November 8th. This award recognizes a healthcare professional who has demonstrated exceptional leadership and dedication to the patients and the practice of home health or hospice care.
To read more, click here.
"We really appreciate the visit from several of your nurses today. We were extremely impressed with their outstanding professionalism, competence, knowledge and compassion for caring for hospice patients. Thank you again for being able to meet with us on such a short notice."
Family members of a hospice patient, Raleigh, NC
When Lu Klein and Susan Gibson met one another during a community bereavement group held by Heartland Hospice Serving Raleigh-Durham, they had no idea where their common experiences as widows would take them. Both women had lost their spouses in 2006 and by early 2007, each had found their way to Heartland’s Bereavement Group hoping to find support in coping with the great losses they had experienced.
To read more, click here.
The Heartland Hospice staff seeks to provide services wherever they might be needed, wherever eligible patients are in their journey. While the Emergency Department might not seem a likely setting, it can be a time when patients and families are most in need of support.
To read more, click here.
“I want to recognize our new nurses, Melissa and Victoria, for providing our patient with excellent care, for taking the initiative to wear the Heartland pins and for going above and beyond to make the patient feel better. With a team like this, the sky is the limit at Heartland Hospice Serving Raleigh-Durham!” To read more, click here.
Christine, Heartland Hospice Administrator, Raleigh, NC
Heartland’s commitment is to care for its patients throughout their journey. Our staff lives that commitment by continuing to follow up with patients and their families even when they are no longer on our services. Sarah, Account Liaison with Heartland Hospice serving Raleigh-Durham, tells how grateful one family is that Heartland did not allow them “to fall through a crack.”
To read more, click here.
“We worked with the medical team and assured them that we could get her home TODAY. The patient’s eyes lit up when we told her she would be home to celebrate her daughter’s birthday which was that same day. She had tears streaming down her
face with the most beautiful smile as she whispered, ‘Thank you.’" To read more, click here.
Nikki, Manager of Business Development for Heartland, Raleigh, NC
At Heartland, we consider our involvement with patients a sacred opportunity and a privilege to be in their lives. We depend on our hospice volunteers to help us provide the love, respect and care our patients and their families need.
Our volunteers help enrich the lives of our patients by:
- Running errands for patients and families
- Staying with patients so family members can get a much-needed rest
- Reading or providing a comforting touch
- Playing or singing soothing music to patients
- Keeping vigil with patients in their final hours
- Helping with office support tasks at the agency
- Providing a friendly visit to lift a patient's spirits
- Providing special veteran volunteer support to patients who are veterans
To become a hospice volunteer, click here to download and complete the volunteer form on a desktop computer. Once completed, save and email the form to our Heartland staff (if you use Microsoft Outlook, please use this link instead). You may also print out the form and complete it by hand, then fax it to 919-235-0770 or mail it to our agency. We will contact you once the form has been received. If you have any questions, please call our agency.
First 4 Thursdays in August - 1:00 p.m. – 2:00 p.m.
Path to Peace - Takes Place August 3rd, 10th, 17th and 24th
Please join us for Path to Peace - a small group setting consisting of 4 sessions over the course of one month providing general support. This group covers topics such as understanding the grief process, making like adjustments and carrying on without your loved one. Groups are led by the Heartland Hospice Bereavement staff. For questions, please call Kristin Lassiter at 919-877-9959.
Five Point Center for Active Adults
2000 Noble Road
Raleigh, NC 27608
September 15, 2017 - 10:00 a.m. – 1:00 p.m.
Restorative Writing: Facing Our Grief
Restorative Writing is a method of self-reflection that allows us to work through some of the grief we carry. It is introspective, yet involves the company of a group. For questions, please call Kristin Lassiter at 919-877-9959.
10810 Sandy Oak Lane
Raleigh, NC 27614
Join Our Team
Become a part of our team and join us on our mission to provide patient-centered care. Click on the link below for a list of current openings at this location. You can also register for our job alerts and get up-to-the minute notifications of positions as they become available.Join Our Team