What Makes Us Different
- You don’t have to give up hope to get hospice. Many patients and the loved ones who care for them say they wish hospice care had started sooner.
- Treatments that provide our patients with comfort and relief may continue, uninterrupted, even after we’ve started providing hospice care.
- We don’t require that advance directive choices be made such as a “do not resuscitate” order (DNR) or living will to begin providing hospice care.
- When you need care, we’re ready to provide it. Any day of the year, any time of the day, we can initiate hospice care for you or your loved one.
- Our heart stretches across the nation. At any given time, Heartland provides comforting care to thousands of patients in communities and neighborhoods across the country.
- We’re fully accredited by CHAP, the Community Health Accreditation Program. We’ve chosen to follow their additional requirements in order to help advance the highest standards of community-based care.
- Wherever you are in your health care journey, we’re there to meet you.
- As mutual care providers, we work closely with your health care professionals to make sure specific protocols are followed closely.
Heartland Hospice Care Team
- Patients and families
- Heartland’s Medical Director
- The patient’s physician
- Registered nurses
- Hospice aides
- Social worker
- Spiritual care coordinator
- Bereavement counselor
- Physical, occupational and speech/language therapists
The Heartland Experience means trying to exceed your expectations in every way. As part of our commitment to excellence, we measure the level of our service so that we can enrich the lives of our patients and the people who love them by delivering services that best meet their needs.
Partners in Care
Heartland Hospice collaborates with a variety of health care partners and organizations within our community to help improve access to high-quality care. Some of our Partners in Care include:
Other Health Care Providers
Every day, our hospice agencies receive recognition for the care they have provided to a patient or someone’s loved one. Many tell us they don't have the words to describe their appreciation and simply say "Thanks." Below are comments and letters from patients and family members sharing their gratitude.
"I received the letter asking for feedback about Heartland Hospice. My mother is very limited physically which has had a profound impact on her quality of life and her emotional health. Engaging Heartland Hospice in her care was such a good decision. My mother speaks frequently about the importance of dignity and your staff has ensured it in all interactions. During my visits I have met several staff members. There are two nurses that have made such a difference in my mother's life. Both have been so kind, gentle and personable. My mother trusts them and is confident in their care. Having a spiritual connection has and will continue to be impactful in her wellness. Thank you for permitting these ladies to continue to work with my mother. I appreciate the opportunity to provide feedback and to have benefited from the excellence of your organization."
The daughter of a hospice patient, Allentown, PA
Heartland Hospice of Allentown is a proud partner of the national We Honor Veterans (WHV) program. WHV is a collaboration between the National Hospice and Palliative Care Organization and the Department of Veterans Affairs. The program is designed to offer respectful inquiry, compassionate listening and grateful acknowledgement to those who have served our nation.
To read more about WHV, click here.
Heartland Hospice Serving Greater Lehigh Valley recently had the privilege of caring for a patient whose wish was to attend a service at her church. The hospice staff arranged for the patient to leave her facility with her son and make this wish come true.
To read a letter from the patient’s son expressing his gratitude for the experience, click here.
The staff of Heartland Hospice Serving Greater Lehigh Valley recently had the opportunity to fulfill a “bucket list” wish for one of their patients. This simple request for a motorcycle ride turned into a community event!
To read more, click here.
“Eugene’s face lit up as he remembered pieces of stories and names of people they both knew. It was so touching to see how much the phone call meant to him and I can’t thank Bill enough for going the extra mile to connect this man with his past in such a real way!" To read more, click here.
Janet, Volunteer Coordinator at Heartland Hospice, Allentown, PA
“There is no complete way to say what’s in my heart to all of the wonderful people at Heartland Hospice who helped my mother and me. THANK YOU to all of you. I don’t know what I would have done without your help.”
Daughter of a hospice patient, Allentown, PA
“On behalf of my wife and myself, I would like to express our great appreciation for the support provided by Heartland Hospice during the final three months of the life of my wife’s mother. She required significant attention during that time period – including special equipment, personalized and frequent nursing care and general moral support – all of which were provided by Heartland Hospice in a professional and courteous manner. Please give our thanks to everyone at Heartland Hospice who interacted with our mother and us during this difficult time.”
Son-in-law of a hospice patient, Allentown, PA
At Heartland, we consider our involvement with patients a sacred opportunity and a privilege to be in their lives. We depend on our hospice volunteers to help us provide the love, respect and care our patients and their families need.
Our volunteers help enrich the lives of our patients by:
- Running errands for patients and families
- Staying with patients so family members can get a much-needed rest
- Reading or providing a comforting touch
- Playing or singing soothing music to patients
- Keeping vigil with patients in their final hours
- Helping with office support tasks at the agency
- Providing a friendly visit to lift a patient's spirits
- Providing special veteran volunteer support to patients who are veterans
To become a hospice volunteer, click here to download and complete the volunteer form on a desktop computer. Once completed, save and email the form to our Heartland staff (if you use Microsoft Outlook, please use this link instead). You may also print out the form and complete it by hand, then fax it to or mail it to our agency. We will contact you once the form has been received. If you have any questions, please call our agency.